What they are: the same feed, shown without a click cost
Free listings are placements where products from your Merchant Center feed can appear without you paying per click. The feed is the same one that powers shopping ads. The difference is how the placement is filled.
Where they appear varies by market and changes over time, so the honest description is that they surface in product-focused parts of Google rather than a fixed list of locations. The shopping experience is the most consistent one.
What this means practically is that the work you do on a feed serves two purposes at once. Clean titles, accurate prices, correct availability and complete identifiers improve both what you pay for and what you do not.
It also means a store that is not ready to spend on ads still has a reason to build a proper Merchant Center account. Getting a feed approved and appearing in unpaid placements is a genuine traffic source that costs the work rather than a media budget.
The expectation to set is that free placements are competitive and there is no promise of appearing for any particular search. They reward data quality and relevance rather than budget, which is a different game from ads but not an easier one.
What you need to be eligible
The requirements are the same discipline that a good ads feed needs, which is why the two go together.
A Merchant Center account with your website claimed and verified, so the products can be tied to a site you control. A product feed carrying the attributes required for the countries you sell to, which differ by market. Prices and availability in the feed that match the landing page. Shipping and returns information configured for each country you target. And products that pass the policy review applied to everything in the account.
Beyond the mechanics, the site itself has to meet the standard expected of a shop: working checkout, visible contact details, a clear returns policy, secure payment handling and accurate business information. These are checked, and problems here cause account-level issues rather than single product disapprovals.
There is also a setting to opt in to the unpaid placements, which is easy to overlook if the account was set up by someone focused only on ads. Check it.
None of this is unusual for a store operating properly. The stores that struggle are usually the ones where the feed was generated automatically and never inspected, or where the site is missing basic commercial information.
How they differ from shopping ads in practice
The obvious difference is the cost, and the more important ones are about control and volume.
With ads you decide where and when products appear by setting budgets, targets and structures. With unpaid placements you do not. There is no bid, no budget and no campaign structure, so your only lever is the quality and completeness of the data.
Volume is generally lower and less predictable. Treat unpaid placements as a useful addition rather than a replacement for paid traffic. Stores that turn ads off expecting free listings to cover the gap are usually disappointed.
Reporting is thinner. You can see clicks and impressions for the unpaid placements in Merchant Center, and you can separate the traffic in your own analytics, but you will not get the granularity an ad account gives you.
What is the same is the feed and the policy review. A product disapproved for policy reasons is not appearing anywhere, paid or unpaid. So the maintenance work is shared, and any effort put into fixing disapprovals, titles and identifiers pays into both.
What makes a product appear more often
Since there is no bid, everything comes down to how well your data describes the product and how well the offer holds up.
Titles do the most work. A title built from your internal product name will not match the words shoppers type. A title that leads with the brand and the product type, then the attributes people search on such as size, colour, material or capacity, matches far more searches. This is the single highest-return change in most feeds.
Identifiers matter because they let your product be matched to the same product elsewhere, which affects how it can be shown. Fill in the brand, the part number and the trade item number where they exist.
Images need to show the product clearly on a plain background, without added text, logos or promotional overlays.
Complete attributes help: category, product type, condition, colour, size, material, age group and gender where they apply. Sparse feeds compete badly.
And accuracy. Availability and price that update quickly, so a shopper who clicks finds what was advertised. Persistent mismatches cost you visibility as well as risking disapproval.
How to measure it, and what to expect
Measure it separately from paid, and give it months rather than weeks.
In Merchant Center you can see clicks and impressions attributed to the unpaid placements, which tells you whether products are appearing at all. In your own analytics, traffic from these placements arrives as organic rather than paid, so tagging or segmenting it is worth setting up if you want to judge it properly.
The numbers to watch are the count of approved products, which is the ceiling on everything else, impressions and clicks over time, and orders from the segment. The approved product count is the one that gets ignored and matters most: a store with a third of its catalogue disapproved has capped its own visibility before any of this begins.
Set the expectation honestly with whoever is asking. This is a slow, compounding source of traffic that rewards catalogue hygiene. It will not replace a paid channel and it does not need a budget, which makes it one of the better uses of an afternoon in a store that already has a feed.
And keep the maintenance going. Feeds decay as catalogues change, and a feed that was clean in January is rarely clean by June without attention.
Worked example, not a result
A feed health check before expecting unpaid placements
- Products submitted
- 420
- Products approved
- 365
- Disapproved for policy
- 12
- Missing identifiers
- 43
- Titles rewritten from internal names
- 180
- Feed refresh frequency
- Daily
- Unpaid placements opted in
- Yes
Worked example, not a result