Prescription eyewear is the accessory with a medical form in the middle of the checkout. The shopper picks a frame they like, then has to type sphere, cylinder and axis values from a prescription, find a pupillary distance that is often not written on it, choose between single vision and progressive lenses, decide on coatings and lens thickness, and trust that a frame measured as 52-18-145 will fit a face they cannot try it on. Most of the drop-off in eyewear happens after the frame is chosen, and most of the revenue is decided by the lens options. The repeat purchase arrives when the prescription changes, and the second pair is prescription sunglasses.
We grow eyewear brands that already sell online by working visitors, conversion rate, average order value and repeat purchases across the frame, the lens and the prescription cycle. The work starts with a free written growth plan built on your own order and abandonment data, then a base fee plus growth share scoped in that plan.
The eyewear buyer starts with the frame. They browse by shape, colour and material, they want to see the frame on a face like theirs, and they need the three measurements, lens width, bridge and temple, explained in terms of face width so they know whether it will fit. Home try-on programmes and virtual try-on exist because that doubt stops orders, and the store has to offer one or the other.
Then comes the part that makes eyewear different. The shopper needs a valid prescription and has to enter it or upload it. They confuse plus and minus, they are not sure what axis means, and their prescription often does not include a pupillary distance, because in many places the prescriber is not required to add it. In the United States the FTC's Eyeglass Rule requires the prescriber to hand over the prescription, but the PD is frequently missing, so the store has to explain how to measure it or offer a tool.
Then the lens choice: single vision or progressive, standard or thin, anti-reflective, blue light, photochromic. This is where the order value is set and where a confusing page loses the sale. Finally the price, which has moved from the frame price the shopper saw in the ad to a lens-inclusive total they did not expect.
The repeat purchase follows the eye test. When the prescription changes, the customer needs new lenses or a new pair, and a store that knows when they last bought can be there first.