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Eyewear marketing agency

Growth plans for eyewear brands selling glasses online: frame-first feeds, PD and prescription flows, lens upgrades, home try-on, new-prescription reorders.

Eyewear marketing agency: hands comparing two eyeglass frames at optician store choosing best eyewear option.

From frame to prescription to lens, and where shoppers stop

Prescription eyewear is the accessory with a medical form in the middle of the checkout. The shopper picks a frame they like, then has to type sphere, cylinder and axis values from a prescription, find a pupillary distance that is often not written on it, choose between single vision and progressive lenses, decide on coatings and lens thickness, and trust that a frame measured as 52-18-145 will fit a face they cannot try it on. Most of the drop-off in eyewear happens after the frame is chosen, and most of the revenue is decided by the lens options. The repeat purchase arrives when the prescription changes, and the second pair is prescription sunglasses.

We grow eyewear brands that already sell online by working visitors, conversion rate, average order value and repeat purchases across the frame, the lens and the prescription cycle. The work starts with a free written growth plan built on your own order and abandonment data, then a base fee plus growth share scoped in that plan.

The eyewear buyer starts with the frame. They browse by shape, colour and material, they want to see the frame on a face like theirs, and they need the three measurements, lens width, bridge and temple, explained in terms of face width so they know whether it will fit. Home try-on programmes and virtual try-on exist because that doubt stops orders, and the store has to offer one or the other.

Then comes the part that makes eyewear different. The shopper needs a valid prescription and has to enter it or upload it. They confuse plus and minus, they are not sure what axis means, and their prescription often does not include a pupillary distance, because in many places the prescriber is not required to add it. In the United States the FTC's Eyeglass Rule requires the prescriber to hand over the prescription, but the PD is frequently missing, so the store has to explain how to measure it or offer a tool.

Then the lens choice: single vision or progressive, standard or thin, anti-reflective, blue light, photochromic. This is where the order value is set and where a confusing page loses the sale. Finally the price, which has moved from the frame price the shopper saw in the ad to a lens-inclusive total they did not expect.

The repeat purchase follows the eye test. When the prescription changes, the customer needs new lenses or a new pair, and a store that knows when they last bought can be there first.

Where eyewear brands
lose revenue

The four levers, in this niche.

Visitors

Visitors: frame searches with the frame price, and try-on on social

Eyewear demand searches by shape, material and colour: 'round acetate glasses', 'tortoiseshell frames women', 'prescription glasses online'. We build Shopping and search campaigns on frames at the frame price with the measurements in the titles, run social creative around virtual and home try-on so the fit doubt is answered before the click, and keep the lens-inclusive total honest in the ad copy.

Conversion rate

Conversion: a prescription step that people can actually complete

Eyewear checkouts convert when the prescription step explains each field in plain words, accepts an upload as well as typed values, shows how to measure a PD with a tool or a guide, states the lens-inclusive price before the shopper reaches it, and offers a fit answer by face width. We rebuild the frame page and the prescription flow around those points and check the change in your own abandonment data.

Average order

Order value: the lens options, explained, and the second pair

Eyewear order value is set by the lens. We present the options in plain language with the price of each, thin lenses for stronger prescriptions, anti-reflective and blue light coatings, photochromic and progressive, so the shopper chooses with understanding rather than defaulting to the cheapest. A second pair or prescription sunglasses at a saving sits on the cart page.

Repeat purchases

Repeat purchases: the eye test, the sunglasses and the spare

Eyewear customers return when the prescription changes and when they want a second pair. We record the prescription date at checkout, send a reminder around the time of the next eye test with a lens replacement or a new frame offer, and build a flow for prescription sunglasses ahead of summer and a spare pair to the frame owner.

What we do for
eyewear brands

Five channels, one plan.

Google Shopping and search

Google Shopping and search ads for frames priced before the lenses

Eyewear Shopping campaigns list frames, not finished glasses, because the lens price depends on the prescription. Each frame is listed at the frame price with lenses described as added at checkout, and the product page must show that frame price first so the listing is not disapproved for a mismatch. Titles carry the shape, material, colour and the frame measurements, such as 'Round acetate glasses, tortoiseshell, 49-21-145', so shape and fit queries match. Campaigns are grouped by frame family and gender, with a higher target for bestselling frames, and prescription sunglasses run separately with the lens facts in the titles. Negatives remove reading glasses, contact lenses, safety glasses and repair terms unless you serve them. Search ads cover the brand, the try-on programme and a small set of intent-heavy generic terms such as 'prescription glasses online'. Ad copy states the frame price and that lenses are extra, because a shopper who feels misled at the lens step abandons. Campaigns are read on a two to three week window, since the prescription step slows the decision.

Meta and TikTok

Meta and TikTok ads built around try-on and the prescription step

Eyewear on social sells on the face, and the doubt to answer is fit. The creative that works is a virtual try-on of three frames on one face, a home try-on box being opened and the frames tried in turn, a frame shown on faces of narrow, medium and wide width with the measurements on screen, and a thirty-second walkthrough of the prescription step showing where each number goes and how to measure a PD with a phone. We build catalogue ads from frames at the frame price with lenses stated as extra, retarget frame page visitors for two to three weeks with the frame on a face and the try-on offer, and retarget prescription-step abandoners with the walkthrough rather than a discount. Prescription sunglasses creative runs into spring and summer. Comments asking whether a frame suits a face width get a factual reply with the measurements. Any lens claims about blue light or eye strain are kept to what the product does, because health claims in ads are checked.

Merchant Center and the feed

Merchant Center for frames with measurements, colourways and lens add-ons

Eyewear feeds are built on the frame. Each frame design is one item_group_id with color as the variant and each colourway carrying its own image, and size carries your fit label with the three measurements in product_detail, alongside material, such as acetate, titanium or stainless steel, and the frame shape. Gender and age_group are set on every frame. The price is the frame price, and the product page must show that price before lens options change it, or the item is disapproved for a mismatch. Lenses and coatings are not separate feed items; they are described in the product description as added at checkout. Frames from a brand that assigns barcodes need the gtin on each colourway, and own-designed frames without one set identifier_exists to false with brand and MPN. Prescription sunglasses are listed with the lens category and polarisation stated. Images show the frame alone from the front on a clean background, with the side and on-face shots as additional images. Return and try-on terms are set in Merchant Center. We build the feed from the store's product data so new colourways upload correctly.

SEO and AI search

SEO and AI search: 'can I buy glasses online with my prescription'

Eyewear search is question-led before it is frame-led, and the questions are the ones AI assistants answer first: can I buy glasses online with my prescription, how do I find my PD, what do sphere, cylinder and axis mean, are progressive lenses worth buying online, what frame size suits a wide face, what is the difference between a 1.6 and a 1.67 lens. We write those answers on the store in plain text with your own frames and lens options as the examples, next to the products, so an assistant can cite the store and a specific frame at a specific price. Collection pages are organised by shape, material, gender and use, such as round glasses, titanium frames, prescription sunglasses and glasses for narrow faces, each with a sentence about what is in it and the measurements it covers. Frame pages carry the three measurements, the fit guidance, the available lens options with prices and the try-on terms as text. A PD measuring page with a tool or a guide ranks for a search that happens at the exact moment a checkout stalls.

Email and SMS

Email and SMS from the abandoned prescription step to the next eye test

The eyewear email programme starts where the checkout stalls. A shopper who chose a frame and left at the prescription step gets a flow that explains each field, shows how to measure a PD and offers to accept an upload or a photo of the prescription, because the reason they left was confusion rather than price. A home try-on shopper gets a flow that follows the box: it has shipped, here is how to compare the frames, here is how to order with lenses, here is how to send the box back. After the order, the flow covers adjusting the fit, cleaning the lenses and the warranty. Then the prescription date recorded at checkout drives the reorder: a reminder around the time of the next eye test with lens replacement in the existing frame or a new pair, and a spring flow for prescription sunglasses to every frame owner. A second-pair offer goes to recent buyers while the prescription is still current. SMS carries try-on box tracking and the last shipping dates before December.

First three fixes

What the plan usually starts with for eyewear brands.

  1. A prescription step that assumes the shopper is an optician

    Label every field in plain words with an example, accept an upload or a photo, show how to measure a PD with a tool or a guide, and check for common mistakes such as a plus where a minus should be. Most eyewear abandonment happens here, and it is a copy and design problem.

  2. A frame price in the ad and a different total at the lens step

    State on the frame page and in the ad copy that lenses are added at checkout, show the lens options with their prices before the prescription step, and give a typical total for a single-vision pair. The surprise, not the price, is what loses the order.

  3. Frames with no fit guidance

    Print the three measurements on every frame page, translate them into narrow, medium and wide, show the frame on faces of each width, and offer virtual or home try-on. Fit is the doubt that stops a frame being chosen at all.

Questions from eyewear brands

As frames at the frame price, with lenses described as added at checkout and the product page showing that frame price first. Measurements, material and shape go in product_detail so fit and shape queries match, and colourways sit under one item group with their own images.

Because the fields are unexplained, the PD is missing from most prescriptions, and the lens price appears late. Plain labels, an upload option, a PD tool or guide and the lens prices shown early fix most of it, and the abandonment flow picks up the rest.

One of them does, and both help. Virtual try-on answers the shape question in the moment; a home try-on box answers fit and comfort and creates a follow-up flow that converts well. We measure which suits your frames and customers from your own data.

When the prescription changes after an eye test, and when they want prescription sunglasses or a spare pair. Recording the prescription date at checkout lets the store send the reminder at the right time with lens replacement or a new frame.

Thin lenses for stronger prescriptions, anti-reflective coating and progressive lenses, when each is explained in plain words with its price before the prescription step. Shoppers who understand the options choose them; shoppers who are confused pick the cheapest.

Other jewelry & accessories stores we work with

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